FAQ - Rigbeauty Hair & Cosmetics

Frequently Asked Questions (FAQ)

1. What products do you offer?

We offer a wide range of hair and skin care products, wigs, extensions, and hairpieces. Our products are specially designed for the needs of Afro-textured hair and include shampoos, conditioners, hair masks, oils, as well as synthetic and real hair wigs, extensions, and hairpieces

2. How do I find the right products for my hair?

We have a category specifically for hair care products, where you can filter by your hair type and needs. You can also contact our support team for personalized recommendations based on your individual requirements.

3. Are the wigs and extensions made from real hair or synthetic hair?

We offer both wigs and extensions made from real hair as well as high-quality synthetic hair. The product description always provides clear information on the material, so you can make the best choice for your needs.

4 .Can I return wigs or extensions?

For hygiene reasons, wigs and extensions that have had their seal opened or have been worn cannot be exchanged or returned. Please check the items carefully upon receipt without removing the seal. For more information, refer to our return policy.

5.How do I properly care for my wig or extensions?

Each wig and extension set comes with specific care instructions. In general: Wash the hair with a mild shampoo, use a conditioner. For synthetic hair, you should use special care products designed for synthetic hair.

6. How long does shipping take?

Shipping within Germany usually takes 2-5 business days. For international orders, delivery times may vary depending on the destination country. For more detailed information, please refer to our shipping page.

7. Can I change or cancel my order?

Orders can only be changed or canceled before shipping. Please contact our customer service as soon as possible if you wish to make changes or cancel your order.

8. Do you offer consultation for selecting the right wig or extensions?

Yes, our customer service team is happy to assist you in choosing the right wig or extensions. You can reach us by email or through our contact form.

9. What payment methods do you accept?

We accept all major payment methods such as credit card, PayPal, Klarna, and Sofortüberweisung. All transactions are secure and encrypted.

10. How can I contact customer service?

You can reach our customer service by email at info@rigbeauty.de or by phone at +49 69 27 22 07 78. We are available Monday to Friday from 10:00 AM to 6:00 PM.